Frequently asked questions
Where do you deliver?
The Bird’s Nest is beginning with select Greater New Haven delivery areas. Available options are shown at checkout.
When will I receive my order?
Available delivery windows are shown during checkout and may vary by product and supplier availability.
Can I change my order after placing it?
Contact us as soon as possible. Changes are not guaranteed once an order has entered preparation or fulfillment.
Why aren’t all products always available?
Many local products are seasonal, freshly made, or produced in limited quantities.
What happens if something becomes unavailable?
We’ll contact you with available replacement, credit, or refund options.
How are refrigerated or perishable products handled?
Perishable items are handled according to the requirements of the product and supplier throughout fulfillment and delivery.
Do you hold inventory?
Whenever possible, products are purchased, prepared, or collected after your order is placed to help keep items fresh and reduce unnecessary inventory.
Will my order include products from multiple businesses?
Yes. Your order may include products from multiple Connecticut producers. We coordinate the process so you can shop them through one simple experience.
What if my order arrives damaged?
Contact us as soon as possible with your order information and photos when appropriate. We’ll review the issue and work toward the proper resolution.
Still have a question?
Contact The Bird’s Nest and we’ll be happy to help.